Key Performance Indicators (KPIs) in Critical Care Transport Revenue Cycle Management: Looking Beyond the Numbers

This presentation provides an overview of the most salient key performance indicators (KPIs) in critical care transport revenue cycle management (RCM) and a look beyond the numbers to understand what the trends may be telling the reviewer. This session will also establish a baseline definition of KPIs and explore real life examples to understand their meaning.

At the end of the session, participants will be able to:
• List at least eight (8) common key performance indicators (KPIs) that should be used in critical care transport revenue cycle management.
• Explain how each KPI is computed and define the key elements of each.
• Describe a common data element that should be considered for variance analysis of each KPI.
• Describe the explanations for KPI variance of at least three (3) actual cases.

This 60 minute session will include a didactic presentation and a series of live case studies designed to generate discussion regarding the analytics and the implications of trends. Participants will be provided with several quick reference tools that will be useful as they return to their respective programs.