Stop Using Severity Bias in Your Quality Management System

The helicopter crash that killed Kobe Bryant rocked the public eye and produced immediate calls for regulation! This urge to react based upon the consequences of an incident is severity bias, which is human nature and creates a tendency to react based on the consequences of an incident rather than the incident itself. Severity Bias limits Just Culture by focusing on the outcome rather than the event. In this presentation Kevin takes a critical review of how severity bias has influenced our quality management systems. He discusses strategies to develop approaches to incident and case reviews without the influence of severity bias and highlights how the failure to acknowledge severity bias can ultimately harm your team members and system.